Refund policy

Refund Policy

1. General Policy

Crumbs & Cuddles does not accept returns or issue refunds for reasons of change of mind, buyer's remorse, or incorrect product selection. Customers are encouraged to review the product description and photos carefully prior to purchase.

2. Damaged or Defective Items

Crumbs & Cuddles stands behind the quality of its products. If your Crumbs & Cuddles product arrives damaged, defective, or materially different from its description, you may be eligible for a replacement or refund, subject to the conditions below.

3. Eligibility Requirements

To be considered for a refund or replacement, customers must:

 Notify Customer Support within 48 hours of confirmed delivery

 Provide the applicable order number

 Submit clear photographic and/or video evidence documenting the damage or defect, including the product packaging and shipping label

Claims submitted outside this window, or without sufficient supporting evidence, will not be eligible for resolution.

4. Review Process

All claims are reviewed by our Customer Support team within 3–5 business days of submission. We reserve the right to request additional information or evidence prior to reaching a determination.

5. Resolution

Approved claims will be resolved, at Crumbs & Cuddles' sole discretion, through one of the following:

 Dispatch of a replacement unit, or

 Issuance of a full refund to the original method of payment

6. Exclusions

The following are not covered under this policy:

 Damage resulting from misuse, including improper installation, failure to follow product instructions, or exposure to extreme heat or force

 Normal wear and tear

 Claims submitted after the 48-hour notification window

 Claims lacking photographic or video documentation

7. Processing Time

Once approved, refunds will be processed within 5–7 business days and issued to the original payment method. Processing times may vary depending on your financial institution.

8. Contact Us

For questions regarding this policy or to submit a claim, please contact:

skoutsioupis@gmail.com